Tough Skin, Soft Heart is a guide for developing the resilience needed to successfully navigate the valleys of life and leadership. Each story and affirmation is designed to inspire you to awaken each day with renewed commitment to operate with integrity, pursue purpose, and exhibit compassion.Leading from a place of excellence demands tenacity and resolve. You will be tested. Challenges will emerge and show what you are made of. Pressures will arise daily that push and pull against your very core. Shannon uses her expert balance of logic and heart to give compassion right when you need it followed with a dose of strength to get you back on your feet. Her kind soul, authentic compassion, and inspiring messages are catching—they pull you in and lift you up leaving you confident in your purpose.